Greg, the owner of Super Moto New England noted that the retail motor cycle and garden equipment industry has changed in the 40 years that he has been working in it. Like most areas, there is a lot more regulation in the industry than there was four decades ago. The other major difference that Greg has observed is that people are now connected and in contact with each other all hours of the day. 40 years ago the only immediate method of contacting each other was through the landline phone and often Greg had to contact his clients after hours in order to get them on the phone.
Obviously the advent of online shopping has also changed the retail setting and interestingly the motor cycle and garden equipment supply industry is no exception. Greg has not fully embraced online shopping within his business as he would prefer to focus on giving his customers an outstanding experience when they enter the physical shop. The nature of the products that are stocked in Super Moto New England also means that it is often better for customers to try on the accessories and touch and feel the motor bikes and garden equipment before they buy them. Customers really have the best of both online shopping and traditional shopping as the team at Super Moto New England are always very happy to order in those special products that are not ordinarily stocked in the shop.
The range of products that are available from each company that Greg purchases from is significantly larger than it was 40 years ago. For example, four decades ago only 2 or 3 companies sold motorcycle helmets, whereas now at least 30 companies offer a large range of helmets.
There are many advantages of supporting a locally owned and operated business like Super Moto New England. First and foremost the owners and staff at Super Moto New England really are experts in their field. This means that they have comprehensive knowledge about their products and can usually find you the exact product that you are wanting. Also, if you need to get your goods serviced or repaired or even need someone to explain to you how to work the equipment, the staff at Super Moto New England will be more than happy to help you out.
Perhaps most importantly, supporting local businesses like Super Moto New England means that your money is much more likely to stay in the local community!